FAQs & Return Policy

Bonafide Superior Grooming Products offers a full refund only for defective products. No refunds, returns, or exchanges are offered based on personal preference.

That being said, we want you to be satisfied with your purchase. Your business means a lot to us. If you're unhappy with your product and would like to try something else, send us an email at sales@bonafidepomade.com and we'll do our best to accommodate you.

Contact us as soon as you can after placing an order for shipping information, order changes, or cancellations. All orders ship by 3 PM Pacific Time, Monday through Friday. We can’t make changes after shipping.

All returns for defective products must be started within 30 days of purchase.

To start a return, email sales@bonafidepomade.com within 30 days of placing your order. Include your name, order number, and any pictures.

Return items in their original, unused condition.

Refunded payments will take 2 to 3 business days to be returned to you.

We do not process third-party returns. Please contact the reseller for returns, refunds, or exchanges. We are only responsible for orders placed through bonafidepomade.com.

For Amazon.com customers, please process returns or exchanges through Amazon.com.

Shipping costs are determined by the weight of your package, your shipping address, and your carrier's current rates.

All orders received before 3 PM Pacific Time during our operating hours will typically ship the same day.

We normally experience longer processing times during special sales like Black Friday or during the holiday season.

Transit times vary by service and carrier:

• USPS Ground Advantage* ~ 3 to 5 business days
• USPS Priority Mail ~ 1 to 3 business days
• UPS Ground ~ 4 to 7 business days

*About 90% of our domestic orders are shipped with this service, including our free domestic ground shipping offer.

We ship internationally to most countries around the world, using the best and most reliable carrier for each country.

All orders received before 3 PM during our operating hours will ship the same day.

Transit times vary by service, carrier, and country:

• USPS First Class* ~ 7 to 20 business days
• UPS Worldwide Expedited ~ 7 to 10 business days
• FedEx International Economy ~ 7 to 10 business days

*When using this service, the recipient's local postal service will make the final delivery. You can use your USPS tracking number on your local postal service's website to track your order.

Customs duties are levied at rates set by your country's import laws. The customer is responsible for paying all customs duties.

If you refuse to pay customs duties, your package will either be returned or disposed of. If it is disposed of, we cannot issue a refund or exchange. If it is returned, we will offer a refund for the cost of the product (not the shipping) once the order is received back at our warehouse.

We reserve the right to accept or decline your order.

All orders flagged for fraud by Shopify's fraud detection software will be canceled, and the customer will be notified of the cancellation and the reason.

If a product or item you ordered is out of stock, you will be notified and a refund will be initiated.

Refunded payments will take 2 to 3 business days to be returned to you.

We are not responsible for missing or lost packages due to customer errors when entering shipping addresses or carrier issues.

You will receive a shipping confirmation email with tracking information when your package has left our facility.

I don't know if anyone remembers this, but some of our favorite companies used to do this back in the day. Mail us a self-addressed, pre-stamped envelope and we will send you FREE STICKERS:

Bona Fide Pomade, Inc.
Attn: Free Stickers
7940 29th Ave NE Ste 117
Lacey, WA 98516
United States