Help Center

Bonafide Superior Grooming Products offers a full refund only for defective products. No refunds, returns, or exchanges are offered based on personal preference.

Contact us as soon as you can after placing an order for shipping information, order changes, or cancellations. All orders ship by 3PM Pacific Time, Monday through Friday. We can’t make changes after shipping.

All returns for defective products must be started within 30 days of purchase.

To start a return, email sales@bonafidepomade.com within 30 days of placing your order. Include your name and order number and any pictures.

Return items in their original un-used condition.

Bonafide Superior Grooming Products offers a full refund only for defective products. No refunds, returns, or exchanges are offered based on personal preference.

Contact us as soon as you can after placing an order for shipping information, order changes, or cancellations. All orders ship by 3PM Pacific Time, Monday through Friday. We can’t make changes after shipping.

All returns for defective products must be started within 30 days of purchase.

To start a return, email sales@bonafidepomade.com within 30 days of placing your order. Include your name and order number and any pictures.

Return items in their original un-used condition.

Any payments refunded will take 2 to 3 business days to be returned to you.

We do not process third party returns. Please contact those resellers for returns, refunds, or exchanges. We are only responsible for orders that are placed through bonafidepomade.com.

For Amazon.com customers, please process returns or exchanges through Amazon.com.

Shipping costs are determined by the weight of your package, your shipping address and our carriers current rate.

All orders received before 3PM Pacific Time during our Operation Hours will typically ship the same day.

We normally experience processing times during special sales like Black Friday or during the Holiday Season.

Transit times vary per service and carrier:

USPS Ground Advantage* ~ 3 to 5 business days
USPS Priority Mail ~ 1-3 business days
UPS Ground ~ 4-7 business days

*about 90% off our domestic orders are shipped with this service, including our FREE Domestic Ground Shipping offer.

We ship internationally to most countries all over the world, using the best and most reliable carrier per country.

All orders received before 3PM during our Operation Hours will ship the same day.

Transit times vary by service, carrier, and country.

USPS First Class* ~ 7-20 business days
UPS Worldwide Expedited ~ 7-10 business days
FEDEX Int. Economy ~ 7-10 business days

* When using this service, the recipient's Domestic Post Service will make the final delivery. You can use your USPS Tracking Number on your domestic Postal Service websites to track your order.

Customs/Duties are levied at rates set by your country's import laws. The customer is responsible for paying all Customs/Duties.

If you refuse to pay Customs/Duties. your package will be either returned or disposed of. If disposed off, we cannot issue a refund or exchange. If return, we will offer a refund for the amount of the product (not the shipping) once the order is received back in our warehouse.

We reserve the right to accept or decline your order.

All orders flagged for FRAUD using Shopify's Fraud detection software will be canceled and the customer will be notified of the cancelation and the reason.

If an product or item you ordered is out of stock, you will be notified accordingly and a refund will be initiated.

Any payments refunded will take 2 to 3 business days to be returned to you.

We are not responsible for missing or lost packages due to customer error when inputing shipping addresses or carrier issues.

You will receive a shipping confirmation email with tracking information when your package has left our facility. 

I don't know if anyone remembers this, but some of our favorite companies used to do this back in the day. Mail us a self-addressed, pre-stamped envelope and we will send you FREE STICKERS:

Bona Fide Pomade, Inc.
Attn: Free Stickers
7940 29th Ave NE Ste 117
Lacey, WA 98516
United States